Privacy policy

PRIVACY POLICY

Welcome to August Online. We are committed to protecting your personal information. This Privacy Policy explains how we handle your data under the New Zealand Privacy Act 2020.

1. Definitions

  • “You/Your” means you, the visitor, client, or user of our website.
  • “We/Us/Our” means August Online, operating from New Plymouth, New Zealand.

2. What Information We Collect & Why

You can browse our archive anonymously. Interactions with our boutique require minimal personal data for a seamless shopping experience. Providing this information is entirely voluntary; however, if you choose not to provide the requested details, we will be unable to fulfil your order or process your fitting trial returns.
We collect information when you:
  • Complete a Purchase: We collect your name, billing address, shipping address, email address, and phone number to fulfil your order and arrange fast courier dispatch.
  • Join the Guestlist or Create an Account: We collect your name and email to manage your profile and offer early access to the archive.
  • Contact Client Services: We collect your email address and communication history to efficiently resolve queries about fitting, consignment, or returns.

3. Cookies, Pixels, & Analytics

To continuously raise our website performance and tailor our curations, we collect aggregate, non-identifiable site usage data (such as page popularity, device optimisation, and traffic patterns).
We utilise standard e-commerce cookies and tracking pixels (such as Google Analytics or Meta Pixels) to ensure your shopping cart retains your selections and to streamline your checkout process. We do not use cookies to covertly collect identifiable personal data without your explicit permission.

4. Cross-Border Data & Third-Party Disclosure

We will never sell, rent, or trade your personal names, emails, or information to any third-party marketing firms. To fulfil our service promises, your data is securely shared only with essential, compliant service networks:
  • E-Commerce Infrastructure (Shopify): Our storefront is hosted globally. Your data may be transferred, stored, and processed overseas. In line with Principle 12 of the Privacy Act 2020, we ensure our global partners provide privacy safeguards that meet New Zealand standards.
  • Logistics Partners (NZ Post / DHL): Data is used strictly to generate delivery labels and tracking alerts.
  • Payment Gateways: To process transactions securely. We never see or store your raw credit card details.

5. Data Security, Retention, & Protection

  • Security Measures: We use industry-standard Secure Sockets Layer (SSL) encryption protocols throughout our network to safeguard your personal data against unauthorised loss, access, modification, or disclosure.
  • Data Retention: We keep your information only as long as the law requires for standard business, auditing, and tax purposes.

6. Your Absolute Legal Rights

The Privacy Act 2020 gives you absolute control over your personal data. At any time, you hold the right to:
  • Request a copy of any personal information we hold about you.
  • Request the immediate correction of inaccurate or outdated details.
  • Request that we permanently delete your data from our internal marketing guest lists.

7. Anti-Spam Commitment

We detest unsolicited spam. We promise to send you only automated operational updates regarding your direct orders or premium, high-value archive alerts if you have explicitly opted in to our newsletter. You hold the right to instantly opt out or unsubscribe at any time via the link at the base of our emails.

8. Contact Our Privacy Officer

For privacy queries, to exercise your legal rights, or to request data protection details, please contact our compliance desk directly at Augustpreloved@gmail.com